Please note for items not in stock, Nood will require 3-4 weeks manufacture time from January 10th, 2022. We are only able to ship in stock items for the remainder for 2021. We thank you for your patience and wish you a safe holidays.
Each basin sold supports Carbon Positive Australia’s tree planting program and reduces our carbon footprint.
zero voc concrete I Australian made I USA 3-5 day shipping I 4 week max lead time
Shipping & Returns
Delivery Options and Shipping Costs
All Nood basins are shipped via DHL premium air freight Estimated delivery time frame - 3-5 days ( some extensions due to Covid deliveries 4-7 days ) DHL provide a tracking number upon Nood booking the delivery. DHL do not provide specific delivery times. They will deliver within the 3-5 days provided. Packages are ATL ( Authority To Leave) For any delivery issues please contact firstname.lastname@example.org
When can I return / what is Nood Co’s returns policy.
Nood does not offer returns in the case of change of heart, if the product has been installed, if the colour of the basin/quality of the basin is not agreeable. It is important to view colour samples prior to your purchase to ensure you are happy with the concrete colours. Nood Co Concrete is a natural material and has some pinholes, colour variation, and is close to the sample colours but never perfect. Colours portrayed in photographs of Nood basins can often be different to the colour delivered. Nood does not offer returns for this scenario.
How Do I Return An Item?
If the wrong product was delivered and a return is required, please contact email@example.com an attached copy of your invoice and photograph of the package and we will promptly replace the item, and then book a transport of the existing item within 3 days.
How Will I Be Refunded?
In the event a refund is approved, Nood will request your bank information, copy of invoice and reimburse the funds. Please note in the event of damaged product resulted by Nood Co Concrete, Nood reserve the right to replacing the product for an equal part prior.
Understanding Concrete Before You Purchase?
Nood Co Concrete basins are comprised of a natural material. Each piece has a visual patina, colour variation, pin-holing (surface holes) and surface variation. These characteristics have no bearing on the structural integrity of the concrete piece. Nood Co Concrete colours, feel, and aesthetic can look different in photos and it is suggested to purchase sample pieces prior to manufacture to ensure you are comfortable with your product.